Privacy Policy

Who we are
I am committed to respecting your online privacy.  Please read the following policy to understand how your personal information will be treated.  Wherever I collect personal Information I make an effort to include a link to this Privacy Statement on that page.

Notice and Disclosure Statement
This Online Privacy Statement aims to make you aware of how I collect and make use of Information that visitors provide to the website.

This privacy statement does not cover the Information practices of those web sites linked this website.

Information Collected
The following information may be collected and processed about you:
(a) information that you provide to when you fill out forms on the Site;
(b) information about you which you include in any e-mails or letters that you send;
(c) information about your usage of the Site; and
(d) information about your computer, which may include your IP address, operating system and browser type, for system administration and to report aggregate information to advertisers (statistical data about’ browsing actions and patterns that does not identify any individual).

Choice and Consent
New visitors to this website are not requested to provide information about themselves. If you enquire via the website, your email may be used for further communications but only in the manner that you have instructed. I will not provide your details to a third party.

Cookies – What are they and how are they used?
Cookies provide you with a better experience.  I may use an analytics service provider for website traffic analysis and reporting. Analytics service providers generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to the Site may be used to create reports about the use of the Site and the analytics service provider will store this information.

Cookies allow me to increase your security by storing your session ID and are a way of monitoring single user access.  This aggregate, non-personal information is collated and provided to assist in analysing the usage of the site.

A cookie is a small data file that is written to your hard drive. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited, but the only personal information a cookie can contain is information you supply yourself. These files CANNOT read any other data files off of your hard drive, or indeed information from other cookies that may also be on your computer. Cookies may be used as a reminder of who you are, to access your account information, to estimate the audience size, and to see how effective the navigational structure is.

The way your information is used
Your information may be used in the following ways:
(a) to ensure that content from our Site is presented in the most effective manner for you and your computer;
(b) to provide customer service to you in relation to your use of the Site, to deal with enquiries and complaints relating to the use of the Site;
(c) notify you every now and again about important changes to the Site or my services;
(d) to administer, support, improve, optimise and develop the Site;
(e) for internal marketing and demographic studies to improve the products and services that I provide; and
(f) for security purposes.

Your information may be used to notify you of my latest services and news. If you do not want to receive such marketing communications, please send an email to karen@illuminateuk.co.uk.